Outbound

A targeted, results-driven telemarketing campaign – incorporating telesales, market research, lead generation and database cleansing – is a swift and cost-effective way to get your corporate voice heard by key decision makers with one fundamental goal in mind – to drive up sales of your products and services.

To ensure maximum effectiveness, Phonexica will work closely with you to identify your Unique Selling Points (USP) and then tailor each individual campaign so that we can maximise the potential of each sales call.
Phonexica offers both business-to-business (B2B) and business-to-consumer (B2C) telemarketing services. Our expertise and experience, coupled with our commitment to customer service and continuous quality control of our agents, has helped our blue-chip clients, SMEs and start-ups to achieve outstanding results in a relatively short period of time.
As with every service Phonexica provides, the needs and requirements of our clients is our number one priority. As such, we are fully flexible and respond quickly to strategic changes both prior and during your campaign and we will keep a frank and open dialogue with you throughout our relationship.

As an extension of your in-house sales and marketing team, we make sure our agents have an in-depth knowledge of your products and services. This ensures that we can fully integrate a campaign with your sales cycle in order to produce the highest possible return on your investment.

Inbound

Customer Service

Phonexica can take on all of your customer services requirements and work with you to implement systems and procedures that will streamline your operation and give you the confidence to push your business forward, including

• Integration of your CRM databases and systems
• Customer look-ups
• Order, delivery and returns status
• Product recall and order lines, help lines and dealing with the myriad of issues and problems faced by customers
• Fast responses to unforeseen trends and call volume surges

Our confidence in being able to provide a comprehensive customer services operation is based on the fact that we spend time and effort understanding your business, your products and services and most importantly, your customers. We are an extension of your business and we know callers look for transparency and the knowledge that they are calling your company and speaking to your employees who have extensive knowledge of your business, its culture and its brand values.

We can address both the specific concerns of your customers in a polite and friendly way, but also use our skills, where appropriate, to up-sell and cross-sell your products and services.
By both understanding you business and having a clear insight into the issues that face your customers, Phonexica are best placed to take on your entire customer services operation.

Overflow / Out of Hours

Thanks to round-the-clock communications, more and more businesses have the ability to trade 24/7 or to trade outside of their own country and as such, need to be available 24 hours a day for customers, clients, suppliers and investors
Phonexica’s overflow and out of hours service perfectly compliments a wide range of industry sectors who rely on being permanently available to their customers or clients

Emergency Services • Plumbers • Electricians • Facilities Managers • IT Support • Doctors & Vets • Pest Control • Traffic Management • Insurance • Security Services • Legal Services

Supplementing your own inbound call and contact centre facilities, Phonexica’s overflow and out-of-hours inbound call centre services offer your business unprecedented flexibility to trade day and night, without working day and night.
By offering extended hours of operation and an increased yet cost-effective call capacity, your service offering is enhanced and your business will benefit from increased sales, productivity and profitability, seven days a week.
We will ensure your business never misses another phone call. Even if you only need the occasional out of hours inbound call answered, Phonexica are available to your customers all day, every day.
Every call will be answered in your company name by professional and well trained agents and will be delivered in a timely manner according to pre-agreed protocol.